Frequently Asked Questions.

Product and Features

What is ClipCrate and how does it work?

It is an innovative, reusable shipping and warehousing solution, designed to maximize storage space, provide enhanced cargo protection, eliminate product waste and deliver significant cost savings. Two types are available, the Clipcrate and Clipcrate Lite using 18mm or 9mm plywood respectively that clip together and apart with steel clips without the need for any tools.

What are the benefits of using reusable wooden shipping crates like ClipCrate?

They are collapsible, reusable, cost effective, stackable, accessible, ergonomic, space saving, strong and brandable.

How do ClipCrate crates assemble and disassemble?

By locating each panel in position and then clipping the supplied clips into place by hand without any tools. To disassemble you simply remove each clip on any selected or all sides of the crate to access your goods.

What sizes are available for ClipCrate shipping crates in New Zealand?

There are stock sizes available that start at 0.5m3 and range up to 2.0m3 that are also optimised for shipping containers. The Clipcrates are easily customisable to your needs.

What is the difference between standard ClipCrate and ClipCrate Lite models?

The Clipcrate is a heavier duty crate made of 18mm plywood whilst the Clipcrate Lite is 9mm plywood, lighter and more cost effective.

Are ClipCrate crates suitable for international shipping from New Zealand?

Clipcrates are ISPM15 compliant, an international standard for wood packaging making them suitable to ship internationally.

Usage and Applications

How can ClipCrate help with warehousing and storage in Auckland?

Clipcrates are collapsible and use 80% less space when stored ready for use. When full they can hold up to 1500kgs and be stacked with up to 4500kgs on top.

What types of cargo or products are best protected by ClipCrate crates?

The Clipcrates are best suited to precious goods that are susceptible to damage, that are shipped with other freight and that cause you and your customer serious inconvenience if damaged.

Can ClipCrate crates be customized for specific business needs in NZ?

Clipcrates are made in numerous custom sizes to suit your needs and can be adapted with tie downs, dividers, wheels, etc.

How durable are ClipCrate wooden crates for repeated use?

Clipcrates are extremely durable. We have one customer with crates still in use after four years and numerous trips on road freight.

Pricing and Purchasing

How much do ClipCrate reusable crates cost in New Zealand?

Clipcrates are similar in price to single use crates from less environmentally friendly suppliers.

Where can I buy ClipCrate shipping crates online in NZ?

Stock size crates can be bought directly off the website, www.clipcrate.nz or by contacting Clipcrate.

Do you offer bulk discounts for ClipCrate crates for businesses in Auckland?

Special pricing is available for multiple quantities of the same size Clipcrates.

Shipping and Delivery

What are the shipping options and costs for ClipCrate products within New Zealand?

Clipcrates are available for collection from Penrose manufacturing site and can be freighted to anywhere in New Zealand with the addition of a freight charge applicable to the destination.

How long does delivery take for ClipCrate crates to Auckland or other NZ locations?

We can ship to most locations in New Zealand overnight for stock items and depending on when the order is placed. For custom sized Clipcrates lead times depend of production capacity and quantities ordered.

Do you offer pickup from your Penrose warehouse in Auckland?

Customers can collect their orders from the Penrose warehouse.

Sustainability and Policies

How are ClipCrate crates environmentally sustainable?

They are reusable for indefinite periods as opposed to single use crates that go to landfill.

What is the returns policy for ClipCrate products in New Zealand?

Clipcrate will buy back undamaged stock size Clipcrates and Clipcrate Lites at 50% of the original purchase price.

Are ClipCrate crates made from eco-friendly materials?

Clipcrates are produced from plywood, a renewable resource harvested from sustainable forests.

Support and Contact

How can I contact ClipCrate support for questions about shipping crates in NZ?

For support email ccsales@clipcrate.nz or call 05008254 727

ClipCrateTM Limited.

Auckland Depot: 2/428 Church Street East, Penrose, Auckland.

Hours: 7.30am – 4.00pm Monday to Friday.

Wellington Depot: 71 Nelson Street, Petone, Lower Hutt, Wellington.

Hours: 7.30am – 4.00pm Monday to Friday.

Auckland Head Office: 36 Rockridge Avenue, Penrose, Auckland.

Phone Sales:  Remi Mildon  021 024 25432

Phone Director:  Tim Gordon  021 843 799

Email: remi@clipcrate.nz